A LICENSED insurance agent has revealed little-known details of many car insurance policies that could mean drivers are getting ripped off without their knowledge.
The agent, who has a robust following on TikTok of over 82,000, said in a viral video that car insurance customers could be subject to catastrophic mistakes.
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Ally (@anonymousally198), who says she’s a licensed insurance agent in three states, including North Carolina and South Carolina, said maneuvering policies can be difficult.
“If you have an auto and homeowners insurance with any major company, and you don’t literally sit in front of that agent when you make changes, like adding a vehicle, or changing coverage, or adding your teenager to your policy, chances are you are very, very likely to get ripped off,” she said in her video.
The video, which now has over 275,000 views, said that when a driver calls their insurance agency they are likely speaking to a representative with an insurance license and not a trained professional.
“Even though they have to be licensed agents to make any changes, they oftentimes will take payments or work through payment issues with you,” she said.
“These people are very, a lot of the time, very unskilled and very underpaid. These people that are taking these calls meet the very bare minimum to be able to do what they are doing as an ‘insurance agent’ So they make mistakes all the time.”
According to the TikTok insurance agent, these mistakes, such as not adding a car to a policy or forgetting protections, can be disastrous.
This is a scary reality, but she provided a tip on how customers can protect themselves in the insurance market.
“So my best advice for auto and homeowners insurance, as a licensed agent, is I would never, ever, ever buy insurance for my auto, home, or anything, unless it was from a licensed agent who has a brick-and-mortar building with regular office hours that I could sit in front of,” she said.
Many viewers flooded the comments asking if their insurance companies were reliable or not.
Other commenters claimed to be insurance agents too and agreed with the TikTok’s message.
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