Undertaking a process reengineering initiative without a business intelligence team introduces a significant risk to the project’s success. Business intelligence refers to technologies and practices for the collection, integration, analysis and presentation of business information; sometimes, it also refers to the information itself. The purpose of business intelligence is to support better business decision-making, especially during process improvement efforts.
The Need for Business Intelligence
Any process improvement program can be overwhelming to an organization if it is implemented with no regard to that organization’s change management history, culture and readiness. During process reengineering, organizations “soul search,” uncovering the traditions and inefficiencies that cause the company to stumble. Then the focus turns toward what the company should become and how it is going to get there – with the ultimate goal of emerging with less complicated and leaner processes. The starting point for any organized approach to process improvement aimed at