NEW YORK, April 22, 2020 /PRNewswire/ — Business Intelligence Group has named Pipedrive a winner in the 2020 Excellence in Customer Service Awards.
“Customer service is a total team effort in our entire company. I cannot thank our team members enough for their patience, compassion and mastery of our product suite,” says Mara Vicente, Global Head of Customer Support at Pipedrive. “Our employees are called Customer Solutions Experts for a reason. Deep product knowledge empowers each skilled team member to be by the side of our customers – sales and marketing professionals – to walk them through solutions to complex issues with a goal to assure their success.”
In 2019, Pipedrive’s support team advanced its customer service with technology. The company combined human interaction and introducing a humanized chatbot to help triage and manage the volume of incoming conversations. This allows Pipedrive to give its customers