Bridging the IT/business gap in business intelligence projects

Solution provider takeaway: Consultants can guide their customers toward successful business intelligence projects by fostering cooperation between IT and business departments and following best practices.

Business intelligence (BI) projects face a unique challenge for success: acceptance by your customer’s business users. Unlike pure technology projects, where metrics such as transaction processing speed or uptime are measures of success, or with the implementation of a new order entry system, where the user base has no choice but to use the application, BI applications often replace an existing information delivery process. But since the success of a BI application is measured by the value the business users derive from it, a BI implementation project won’t be complete until the business users give their blessing by actually using and trusting the system.

No matter how much faster, cheaper, more accurate or easier a new BI application is, people naturally resist change. While the

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