Experience

SMG Introduces Custom Business Intelligence Software for Experience Management Professionals

Service Management Group (SMG), a global customer, patient and employee experience management partner to more than 500 brands, has introduced a business intelligence software designed to help brands surface insights across the customer journey. Marrying experience management (XM) data with disparate third-party datasets, the solution provides a unified view of the cross-channel experience for both purchasers and non-purchasers.

Complementing the smg360® reporting platform and the firm’s differentiated service model, SMG’s business intelligence software puts the power of data collected across the business in the hands of users tasked with driving strategy across the enterprise. Designed for data analysts and power users, the solution segments multiple datasets in a centralized reporting dashboard, using dynamic filters and compelling visualizations to surface real-time insights across the customer journey.

In addition to bringing together disparate types of data, the business intelligence solution gives brands a more holistic view of the customer journey through compelling,

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Business Entrepreneur: The gift of experience in words for you

As the Managing Director and sole shareholder of a small boutique law firm, I am ultimately responsible for everything.  Though my business is legal services, the same can be said of many other entrepreneur businessmen in the services industry.  It is however true that the path of the entrepreneur is filled with a rocky road of challenges and disappointments completely unrelated to their core business.  Most entrepreneurs are driven by the insatiable challenge of wanting to prove something, each personal and unique.

Excuse my tardiness but “ENTREPRENEURS BEWARE”:

  • A good idea does not always translate into a good business but a good idea well implemented can solve a multitude of problems once you make a constructive decision, so take time out to think about what you are doing, often better than endless hours of hard work without purpose.
  • Passion trumps knowledge because it takes time and effort time to
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Entrepreneurs With No Experience – 20 Success Stories

You don’t have to start out as an expert in order to run a successful business.  Of course, many entrepreneurs have started their businesses without money or financial backing.  And similarly over the years, plenty of entrepreneurs have found success in fields where they had no previous experience. So whether you’re young and considering starting your very first business, or just getting started in a different field, these successful entrepreneurs with no experience should provide a dose of inspiration for your new venture.

Editor’s note: watch a video featuring the top 10 list of successful entrepreneurs with no experience.



Entrepreneurs with no Experience

Richard Branson

Richard Branson started his first venture, which would eventually become Virgin Records, out of a church at a young age. He didn’t do well in school and had no formal higher education or business training before becoming a successful entrepreneur. He simply started out

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Leadfusion | Financial Experience Management


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WhoWe Are

We are the industry
leader for Financial
Experience Management.®

Since 1995, we have powered interactive
experiences for over 300 top financial institutions.

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WhatWe Do

We increase revenue
for financial institutions.

Our CUSTOMERfirst™ solutions have helped consumers make
over one billion financial decisions.

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HowWe Help

We make it easy to
transform customer
experience.

Our team of experts can have you up and running on our
proven SaaS platform in as fast as 3 weeks.

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Leadfusion Orange Circle

We are the industry
leader for Financial
Experience Management.®

Since 1995, we have powered interactive
experiences for over 300 top financial institutions.

LEARN MORE

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