excellence

Entrepreneur of Excellence – Fort Worth Magazine

We are looking for those entrepreneurs whose vision, creativity and integrity have made Fort Worth the premier place to do business. Fort Worth Inc.’s Entrepreneur of Excellence (EOE) Awards showcase and honor the contributions of exceptional entrepreneurs in several industry categories.

DEADLINE MAY 15, 2020

Eligible candidates must:

  • Be the owner and/or founder of a private company based in the greater Fort Worth area
  • You must be active in the leadership of the company and in setting its strategic vision for the future.
  • Have annual sales of at least $2,000,000
  • Have been in business for at least two years
  • Have their business fall into one of these 11 categories:
    • Commercial Construction 
    • Consumer Goods
    • Energy 
    • Health Care & Life Sciences
    • Hospitality
    • Media, Communications & Public Relations
    • Professional Services
    • Real Estate
    • Residential Construction
    • Tech & Ecommerce
    • Transportation, Logistics
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Business Intelligence Group Names Pipedrive a Winner of 2020 Excellence in Customer Service Awards

NEW YORK, April 22, 2020 /PRNewswire/ — Business Intelligence Group has named Pipedrive a winner in the 2020 Excellence in Customer Service Awards.

“Customer service is a total team effort in our entire company. I cannot thank our team members enough for their patience, compassion and mastery of our product suite,” says Mara Vicente, Global Head of Customer Support at Pipedrive. “Our employees are called Customer Solutions Experts for a reason. Deep product knowledge empowers each skilled team member to be by the side of our customers – sales and marketing professionals – to walk them through solutions to complex issues with a goal to assure their success.”

In 2019, Pipedrive’s support team advanced its customer service with technology. The company combined human interaction and introducing a humanized chatbot to help triage and manage the volume of incoming conversations. This allows Pipedrive to give its customers

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Business intelligence center of excellence (BI CoE): A handy reference

The rate of adoption of business intelligence (BI) solutions in the enterprise has been increasing rapidly in recent times, and many view it as the proverbial silver bullet. In reality, mere plain-vanilla deployment of BI rarely produces the desired results. Rather, the organization needs to set up a BI center of excellence (BI CoE) that will serve as the focal point from which the business derives deep insight into its products, services, customers and market initiatives, and consequently tweaks its strategies for maximum effectiveness and business benefit. 

Many organizations inappropriately view the BI CoE — also known as the BI unit or decision support unit — as a “project” under the technology arm. Ideally, the BI CoE’s driver should be a business person who also has a strong grasp of technology, so that the effort does not remain purely IT-focused. The business case for a BI CoE stems from the

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