Day: July 15, 2020

Harnessing the Power of Data for Field Service Operations

“Field service organizations are dynamic, fast-moving teams who have long suffered with inadequate reporting tools,” said Geoff Surkamer, CEO of MSI. “With Service Pro BI, companies now have the advanced technology they need to make informed business decisions. They’re able to transform operational data in Service Pro into actionable business intelligence to drive field service opportunities, optics, and optimization.”

With no-coding-required data visualization tools, Service Pro BI allows users to track critical service KPIs, boost technician efficiency, and identify potential problems before they impact customers. Service Pro BI provides organizations with unlimited visualizations within Service Pro for each functional area, such as appointments, equipment, orders, and service technicians.

Unlike a basic report wizard that only analyzes historical data, Service Pro BI uses both historical and current data, so users can get a complete view of their service operations. Then users can choose from 19 available visualization types, including bar

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